Last updated: 14 August 2026
Rich Interior Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and your rights.
Who we are
Rich Interior Ltd is a company registered in Scotland under company number SC838714. Our registered office is:
2 Balerno Street
Dundee
Scotland
DD4 8NR
Website: richinterior.uk
Information we may collect
When you contact us, request a quotation, make a booking enquiry, purchase a property report or use our services, we may collect information such as:
- your name
- email address
- telephone number
- property address or property-related information
- booking dates and number of guests
- information you provide in messages, enquiry forms or booking forms
- transaction and payment-related information
- technical information generated when you use our website, such as IP address, browser and device information
We only collect information that is reasonably necessary to provide our services, respond to enquiries, process bookings and purchases, and operate our website.
How we use your information
We may use your personal information to:
- respond to enquiries and provide quotations
- arrange and provide cleaning, property management and property sale preparation services
- process accommodation enquiries and booking requests
- provide purchased property reports or digital products
- communicate with you about an existing or potential booking or service
- process and maintain transaction and accounting records
- operate, maintain and protect our website
- comply with legal and regulatory obligations
Lawful basis for processing
Depending on the circumstances, we process personal information because:
- it is necessary to take steps at your request before entering into a contract or to perform a contract with you;
- we have a legal obligation to retain or process certain information;
- we have a legitimate interest in operating our business, responding to enquiries, preventing misuse and maintaining the security of our website; or
- you have given consent where consent is required.
Payments
Payments for some services and digital products may be processed securely through Stripe. Payment card details are handled by the payment provider and are not stored directly on our website. We may receive limited transaction information required to confirm and administer your purchase.
Booking and enquiry forms
Information submitted through our contact, quotation or booking forms is used only to deal with your enquiry, booking or requested service and for related administration.
Third-party services
We may use trusted third-party service providers to operate our website and services, including website hosting, email delivery, booking functionality, payment processing and mapping services.
These providers may process personal information on our behalf where necessary to provide their services. We require personal information to be handled appropriately and in accordance with applicable data protection law.
Some third-party providers may process information outside the United Kingdom. Where this occurs, appropriate legal safeguards are used where required.
Cookies and website technology
Our website may use cookies and similar technologies that are necessary for website functionality, security and third-party services.
Embedded services, such as maps or payment services, may also set their own cookies or collect technical information in accordance with their own privacy policies.
How long we keep your information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.
General enquiries that do not result in a service or booking are normally deleted when they are no longer required.
Records relating to customers, purchases, bookings and financial transactions may be retained for up to six years, or longer where required by law, accounting requirements or an ongoing legal matter.
Sharing your information
We do not sell your personal information.
We may share information where necessary with service providers acting on our behalf, payment providers, professional advisers, accountants, insurers, authorities or other parties where required by law or necessary to provide the service you requested.
Your rights
Depending on the circumstances, you may have the right to:
- ask for access to your personal information
- ask us to correct inaccurate information
- ask us to delete information
- ask us to restrict how information is used
- object to certain processing
- request transfer of certain information
- withdraw consent where processing is based on consent
Some of these rights may be limited where we are required to retain information by law.
Your right to object
You have the right to object to processing based on our legitimate interests. If you object, we will stop processing the information unless we have compelling legitimate grounds to continue or the information is required for legal claims.
Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact Rich Interior Ltd at info@richinterior.uk or rich.interior@gmail.com, or through the Contact Us page on our website.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements. The latest version will always be published on this page.